BOOKING:

Once a provisional booking of the apartment has been requested, the Owner will send the customer a Booking Form which must be completed and signed and sent back to the owner as detailed, together with the £100 non-refundable deposit. The should be received within five days following the date of the provisional booking being made. Only after written confirmation of the booking and deposit received will the booking of the apartment become valid.

TERMS OF PAYMENT:

A non-refundable deposit of £100 is required to secure booking, with the balance payable 8 weeks prior to departure. The owner will send a balance reminder 9 weeks prior to the booking.
A refundable key return/breakage deposit of £100 is also payable with balance.
For bookings within 8 weeks of departure FULL payment must be made with the booking.
The key return/breakage deposit will be returned to you within 4 weeks of your return less any necessary costs. The Owners housekeeper will advise of any breakages/damage done. An envelope for the key return will be provided for you. Please note that only one key for the apartment is provided.

CANCELLATION BY THE CLIENT:

Cancellation by You
Should your party need to cancel your accommodation once it has been confirmed, you must immediately advise us in writing. Cancellations can only be made by the signature of the booking form. Cancellation charges will then be payable, as set out below. These charges are calculated from the date written notice of the cancellation is received by us as a percentage of the total price

Period before departure within written notice of cancellation is received
Cancellation charges

More than 10 weeks = Deposit only
6 - 10 weeks = 50%
4-6 weeks = 75%
Less than 4 weeks = 100%

We are not unreasonable in that if we can re-let the property on your cancelled dates we will try to refund your holiday costs less deposit and administration charges. We will do our best to help you or re-arrange dates if necessary but the above condition stands.

CANCELLATION BY THE OWNER:

In the very unlikely event that specific accommodation ceases to be available as booked and the Owner is unable to offer the Client acceptable alternative accommodation on behalf of the Owner or another Owner, the Owner will refund the Client all the money paid (including the deposit), and shall be under no other liability.

ALTERATIONS BY THE CLIENT:

If the Client wishes to change the composition of his or her party, or to alter any arrangements pertaining to accommodation the owner will endeavour to assist and inform the Client of any additional costs incurred.

INFORMATION:

While we make every effort to unsure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.

YOUR RESPONSIBILITIES:

Only those persons named on the booking form may use the property without prior agreement. In the event that the maximum number allowed at the property is exceeded without prior agreement, the Owner reserves the right to refuse or revoke the booking at their sole discretion. The Client must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of cleanliness and general order in which it was found. Should any of the equipment or furnishings in the accommodation being occupied by the Client be lost or damaged the payment will be deducted from the key return/breakages deposit.

COMPLAINTS:

If the Client has a complaint regarding the holiday accommodation he or she must first contact the Owner who will try to solve the problem. If, after that, the Client feels that the problem has not been resolved, the Client should within 7 days of returning from the holiday, put his or her comments in writing to the Owner. The Owner will do its best to help resolve any justifiable complaints regarding the accommodation by the Client. Disputes arising out of, or in connection with the accommodation which cannot be amicably settled, must be taken up with the Owner. If the Client vacates the property before the end of the rental period without the Owner’s authorisation, the Client shall lose any rights to compensation.

DAMAGE:

The Owner shall not be responsible for the death or personal injury of the Client or any person named on the Booking Form or other person at the property unless this results from the proven negligence of the Owner. The Owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control including though not limited to an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged. In the event of such discharge the liability of the Owner shall be limited to the return of sums paid to them in respect of the unused portion of the holiday calculated on a pro rata daily basis less an administrative charge of £50 to cover reasonable expenses. The Owner cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc nor for failure of public utilities such as water, gas and electricity. The Owner is not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control.

PETS:

Pets are not allowed in the apartment or building complex.

OWNER REPRESENTATIVE:

The Owner does have a representative within the area but as this is an independent holiday accommodation arrangement, the representative must not be contacted unless in the case of an emergency. Contact information for the representative is sent out with directions and final booking details. If the representative is contacted unnecessarily then a charge may be made to the Client

SMOKING

Smoking is not permitted in the Apartment.

HEALTH & SAFETY:

We advise you to exercise care when finding yourself in unfamiliar surroundings. For example, please familiarise yourself with the location of fire exits, check the depth of the swimming pool, always supervise children around swimming pools, do not allow children to go alone into lifts or onto balconies and satisfy yourself that children's play areas are safe.

ACCEPTANCE OF THESE TERMS/CONDITIONS:

The Owner will assume that by payment of deposit or balance for your travel arrangements you accept the above terms/conditions.

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